Director of Enterprise Systems 

Our client is a global leader in professional services and hiring a  Director of Enterprise Systems.  This individual will oversee the major enterprise systems used in Canada for its internal business process needs.  This includes global and regional platforms - SAP, Salesforce, ServiceNow & Oracle/PeopleSoft.

Responsibilities 

• Lead the development and execution of the roadmap for Canadian internal systems, integrating global, regional, and local directions, working closely with system owners and other stakeholders.
• Oversee the growth and evolution of internal systems, working with functional owners, vendors, regional and global application leads.
• Represent the Canadian firm in planning and development of the global and regional systems. Maintain active relationships with platform leaders.
• Ensure appropriate IT support is provided for all internal systems, lead troubleshooting and handle escalations.  Know all the players (Global, Regional, Local and Vendor)
• Work with system owners and IT service teams to ensure systems are operating efficiently and reliably, and platforms are current and secure.
• Assist system owners and sponsors in the development of business cases for new systems and major changes to existing ones, and act as IT project owner where needed.
• Act as Customer Relationship Manager to our enterprise system business owners, managing an ongoing portfolio of work related to business system changes.
• Ensure systems meet security compliance requirements and data management standards.
• Participate in the negotiation of vendor contracts and Canadian adoption of global contracts for business systems.
• Manage spend for internal systems development, operation, support and licensing, provide annual budget requirements.

Requirements

• 10+ years' experience in IT management, overseeing major business systems configuration, implementation, operation and support.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience with enterprise systems including SAP, Salesforce, ServiceNow, Microsoft and Oracle/PeopleSoft platforms, and their cloud offerings.
• Experience in interacting with senior leadership and delegates in a relationship management role.
• Demonstrated ability to develop and implement strategic plans and achieve organizational goals through leadership capabilities that include leading people, change management, strategic partnerships, and business acumen.
• Outstanding leadership skills with experience fostering a collaborative team approach to decision-making and the ability to influence, promote innovation and engage stakeholders.
• Advanced understanding of project management methodology
• Superior relationship, leadership, organizational and communication skills.