Founding Forward Deployed Engineer, Biopharma AI

Your opportunity

Our client is a well-funded, venture-backed AI platform company on a mission to make life-saving drugs accessible and affordable for everyone. They build agentic AI and data infrastructure for the world's largest pharmaceutical, biologics, and specialty chemical manufacturers, helping them increase production efficiency, reduce costs, and minimize waste. Their thesis is that the bottleneck preventing therapies from reaching patients at scale is not scientific, it's operational: manual, fragmented, paper-heavy processes across regulated manufacturing. The faster that bottleneck clears, the faster medicine gets to the people who need it.

As their founding forward deployed engineer, you'll be the first hire on a new team sitting at the intersection of the product and enterprise customers. You’ll split time between core product engineering and building within their customers’ environments. Success in this role means understanding the customers’ data environments, deploying and configuring the platform, building custom integrations and workflows, and ensuring the product delivers real, measurable value. This is not a sales engineering or solutions consulting role. You will write production code in the customer's environment, on their data with an expectation that ~80% of what you build merges back into the main platform. You will also heavily influence the product roadmap by serving as a critical feedback loop between customers and the internal product and engineering teams.

The product surface spans an operational data platform, an AI-powered document intelligence layer distributed natively on Snowflake, a raw material variability and genealogy analytics product, and most recently a GxP-grade AI agent for shop-floor decision-making that integrates with MES, QMS, and LIMS systems to produce traceable, audit-ready insights. The company has collected several awards and accolades, and established strategic global distribution partnerships spanning North America, Europe, the Middle East, and India. Their reference customers include some of the world's largest pharmaceutical and chemical manufacturers.

Our client prioritizes talent density and has built a high-ownership, high-autonomy environment with a track record of fostering accelerated professional development.

Please note that while the overwhelming majority of forward deployed work happens remotely, there is very occasional travel (roughly twice annually) to customer sites across North America and Europe.

Key responsibilities

Product engineering: Translate customer needs and pain points into actionable signals for the internal product and engineering teams, and merge the majority of what you build back into the main platform
End-to-end deployment ownership: Own the platform deployment into enterprise pharma and manufacturing accounts from kickoff through go-live and ongoing stewardship, observability, alerting, and incident response
Customer-specific integrations and workflow extensions: Build connectors between customer systems and the platform, and adapt the workflow orchestration engine to customer-specific process requirements
LLM pipeline configuration and tuning: Configure and extend AI-powered document processing pipelines (LLM extraction, RAG, structured output validation) for customer document types against accuracy, latency, and cost acceptance criteria
Enterprise enablement: Navigate security reviews, SSO integrations, VPC configurations, and GxP/SOC 2/HIPAA compliance requirements alongside customer IT, data engineering, and operations teams
Customer-facing technical leadership: Represent the company technically in customer meetings, workshops, and executive briefings, and create the technical documentation, runbooks, and integration guides

Tech stack

Backend: Python (Django, FastAPI, asyncio), TypeScript (Node.js/Fastify)
Frontend: Typescript (Next.js, Nx monorepo)
AI/ML: Commercial and open-source LLMs, AWS Textract, PaddleOCR, embeddings / vector search
Data: Snowflake (Snowpark), PostgreSQL, S3, dbt, pandas
Job orchestration: BullMQ, Redis
Infrastructure: AWS (ECS/Fargate, RDS, CloudFront, Lambda), Terraform, Docker
Observability: OpenTelemetry, Datadog, CloudWatch

Your know-how

You have 6+ years of experience as a software engineer and have recent experience with field deployments and shipping software inside customer environments
You are very comfortable with Python, production-grade system design and async patterns
You have experience shipping LLM-enabled features and products and are familiar with prompt engineering, schema validation and cost/latency optimization
You have experience deploying and operating AWS (or comparable) infrastructure with Terraform
You have a fantastic command of English and are equally comfortable presenting to executive stakeholders and pairing with hands-on engineers
You have a practical handle on security and compliance constraints and considerations (SOC 2, HIPAA, GxP, or similar)
You are comfortable working with fuzzy problems and have a high sense of ownership over your work

It's a bonus if

You have pharmaceutical, biotech, biopharma, or regulated manufacturing domain knowledge or an acute interest in learning about these domains
You're drawn to mission-driven work and the idea of helping make life-saving therapies more accessible speaks to you directly
You have experience with document processing, OCR (AWS Textract, PaddleOCR), or production RAG systems
You have experience helping scale an enterprise B2B venture

Apply to Forward Deployed Engineer - Biopharma