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Senior and Staff SRE

Toronto, Ontario · Computer/Software

Senior and Staff SRE

Responsibilities

  • Build and release reliable, stable products across several platforms and initiatives
  • Engage cross-functionally with several departments to determine the success criteria and meet it
  • Document and develop processes to support systems across the organization
  • Demonstrate a mix of intelligence, integrity, domain knowledge, verbal agility, and diplomacy which allows you to rapidly earn the trust of engineers and product management leaders
  • Own the delivery of OKRs, work with the product team to define KPIs and meet SLAs
  • The Tech Stack
    • Language: Ruby, Reactjs, React Native, Python, Typescript, HTML, CSS
    • Systems: AWS, Postgres, CircleCI

Requirements

  • Experience as a site reliability engineer with a progressive career, possibly as a software engineer previously, for a dynamic organization growing more than 50% year over year
  • Adept at implementing monitoring, alerting, and support process and systems required for rigorous SLA standards established by business and strategic partners
  • Develop and deliver tools necessary for tiered support teams to be effective at frontline support
  • Guide and coach support staff with improving standard operating procedures and runbooks
  • Previous on-call experience meeting 90% of resolution time SLAs and few incident reassignments
  • Experience with healthcare systems containing PHI data 
  • An understanding and drive to implement incident management processes such as retrospectives. 

About You:

  • Demonstrated leadership qualities, interpersonal communication skills, and ability to collaborate with product owners and development teams
  • Ability to clearly communicate with other engineers and produce clean documentation around infrastructure.
  • ​Quickly make low-level decisions while being patient and methodical with high-level ones.
  • Command a room amongst the smartest and diverse set of individuals
  • Curious, love to learn and to dig into new technologies, and can pick them up quickly
  • Demonstrate strong technical architecture and platform engineering skills along with the ability to switch between technology paradigms.
  • Adept at prioritizing value and shipping complex products requiring coordination across multiple teams
  • Love working with some of the best world-class engineers, product managers, and architects.
  • Strive to excel, innovate and take pride in your work
  • Work well with other leaders

More Openings

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