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Manager, Data Ops

Remote, Canada · Computer/Software
Job Summary
The Manager, Data is primarily responsible for guiding the data team in the management of our data and data infrastructure. The Manager, Data oversees and evaluates upcoming work, assessing scope and feasibility of projects, and ensuring that the team is working to complete all projects in a timely fashion. The Manager, Data is ultimately responsible for ensuring the availability and durability of our data in production and driving optimizations through the department. The Manager, Data will work with the Director of Technology Operations to determine priorities and task assignment among the department.
All activities must follow Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.

Essential Functions

    • Manage a large-scale production environment with multiple workloads at varying cloud maturity levels
    • Oversee the automation of infrastructure, pipelines, and processes to reduce toil and improve operational excellence
    • Manage and mentor DBA and Data Engineering employees
    • Drive data projects to completion
    • Drive and implement organizational improvements throughout the team
    • Partner with Product & Development to ensure we are delivering scalable, reliable solutions
    • Communicate with all levels of the organization, often balancing competing priorities
    • Drive incident response and manage 24/7 on-call rotation
    • Estimate effort and timeline on projects as designed
    • Lead and coordinate projects independently
    • Architect and design solutions to complex data challenges
    • Evaluate advanced issues for customer-impacting issue resolution
    • Demonstrate a degree of knowledge throughout all products and technologies

Minimum Requirements

    • Minimum of 2+ years of experience as an operations leader/people manager of cloud and/or DevOps focused teams
    • Minimum of 5+ years of production experience
    • Minimum of 5+ years of experience with SQL Server
    • Experience managing a 24/7 on-call rotation
    • Ability to deep dive into technical challenges and architect solutions
    • A passion for operational excellence and the ability proactively identifies and resolve issues

Preferred Qualifications

    • Demonstrated success building and leading teams
    • Proven track record of identifying scaling issues and operational risks before they become a problem
    • Experience with Agile engineering practices

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