Maven Wave, at atom company

BI Solution Specialist/Sr. Consultant Job Description
Language of work: English
Term of employment: Indefinite
Annual salary: CAD 112,000

Benefits: competitive supplemental benefits: basic life, Ad&D, dependent life, weekly indemnity
and LTD- all covered 100% by the employer; EHC, ETA, Dental, GHIP- split 50/50 split
Work location: Hybrid (1-2 days in the office); office address: Suite 875, 736 – 6th Avenue SW, Calgary, Alberta, T2P 3T7

Duties and Responsibilities:

Training:
● Work with Learning & Development team to provide feedback; Upgrade training
materials when newer SAP & Visual BI product versions are released; 3+ years of experience
Support:
● Review tickets and estimate and communicate time for resolution (ETA) 10% Perform
activities including but not limited to troubleshooting, diagnosis and root cause
analysis
● Initiate triage calls between product development, engineering customer engagement
teams, and proactively communicate status across all stakeholders; 3+ years of
experience
Troubleshooting:
● Understand nature of issues raised by customer – e.g. data, performance, user experience, errors, availability, servers, network,
● Provide temporary resolutions or workaround until root cause is assessed ; 3+ years of experience required
● Provide and implement a long-term resolution to address issues; 3+ years of experience required
Needs Assessment:
● Capture and evaluate dashboarding and analytics needs. Understand the nature of
SAP BI technical architecture and information landscape on which the solution needs
to be built; 3+ years of experience required
● Assess business priorities of executives and the Key Performance Indicators (KPIs) used to measure organization performance
● Understand the KPIs the systems deliver (or don’t deliver) today; the gap between intelligence executives receive from IT 5% Not required for this duty.
Development & Deployment:
● Enable Data through efficient ETL process using tools like SAP BODS, SAP BW, SAP HANA and SAP Business Objects
● Assist with product upgrades and patches as required ; 3+ years of experience required
● Upgrade minor and major releases of products add-ons
● Ensure that product versions are compatible with other proprietary tools (from SAP) installed in the environment ; 3+ years of experience required
● Execute test dashboards and dashboards already in production to ensure that product upgrades have gone through successfully

Required education: Bachelor degree in computer science or related

Job Requirements:
● Years of experience: 3+
● Experience with:
- Delivering basic and advanced training modules for customers and employees in-person (or) remotely
- Drive end-user and developer training programs to educate employees, prospects and customers on how to leverage Visual BI product add-ons;
- Designing, develop and deliver hot fixes until issues are permanently resolved ;
- Specialized knowledge of the following: - Product Addons for SAP Design Studio / Lumira Designer (also known as DSX or VBX) - Value Driver Tree (VDT)
- Addressing deployment challenges and issues and handle client escalations;


Employer/contact information:
Teodora Stanic, Sr. Immigration & Compliance Lead
teodora.stanic@mavenwave.com