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Manager, Professional Services

Toronto, Ontario · Computer/Software
We are looking for a dynamic people manager to lead one of our professional services teams. In this role, you are responsible for the overall achievement of the team’s goals and KPIs. These include successful management of client relationships, delivery of high quality technical solution services, successful allocation and management of team resources, development of people, and smooth day-to-day operations. You will manage client account escalations, monitor account health, and report upwards on the overall stability of our accounts.

What you will do:
  • Oversee the delivery of SPM solutions to professional services clients
  • Accountable for the overall health of the portfolio, with a focus on customer experience and financial health
  • Provide support to project teams by mitigating risks, managing escalations
  • Hire, coach and grow a team of team leads and consultants, providing 1-on-1 guidance and regular feedback
  • Mentor team member's career progression
  • Support the sales and pre-sales teams in account management
  • Liaise with other departments as required to support team and company objectives
  • Participate in project activities such as project status calls, if required, and client project governance meetings

What you will need:
  • 5+ years of management or leadership experience in professional services, or equivalent, with experience leading, coaching, and growing a team of direct reports or peers
  • SDLC / Technology Implementation experience
  • Results-oriented, organized, and a proactive team leader who can manage shifting priorities and deliver on commitments in a fast-paced environment
  • Composed leader, and deep thinker with problem solving skills
  • Clear and effective communicator both internally and externally, across all levels of the organization

Who we are:
We helps sales organizations plan, implement, manage, and optimize leading Sales Performance Management (SPM) solutions to drive operational and sales efficiency in support of their company-wide strategy. We specialize in incentive compensation management, territory management, quota planning, and revenue intelligence solutions tailored to each client’s unique needs.

We are North America’s leading Sales Performance Management consultancy. We are a privately owned company established in 2005 and headquartered in Toronto.

Our top leading software partners include Varicent, Xactly, SAP and Anaplan.

Why you want to work here:
  • Competitive salary
  • 100% company paid group health benefits
  • Remote opportunities
  • Flexible work schedule
  • Generous vacation/time-off policies
  • Opportunities for growth and career advancement
  • Training & professional development
  • Fantastic team & culture!


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