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Tech Support Engineer

North York, ON · Computer/Software
Who Are We Looking For?  

Our biggest asset is our team and they are committed to technology as it is a passion not a job. Our next tech support team member super star will join us as a contract/temporary employee. We only use the best business class technology. No freeware or consumer grade products.

What do we need from you?

• Proven experience working with Windows XP, Windows 7, Windows 8, Windows 10 as well as Apple OS X in a business environment.
• Proven experience working with Microsoft Office Suite including 2007, 2010, 2013 and 2016.
• Ability to install, configure, administer and troubleshoot a wide range of desktop hardware and software.
• Proven working experience with Remote Control Software such as LogMeIn and Remote Desktop Connection
• Experience with troubleshooting printers, scanner and various other peripherals
• Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry
• Basic understanding of PowerShell
• Experience with Microsoft Exchange, Microsoft 365, Gmail and other emailing apps
• Experience with installing, configuring, administering and troubleshooting Microsoft Windows Server 2003 / 2008 / 2012 / 2012 R2 including Active Directory
• Experience with installing, configuring, administering and troubleshooting Linux
• Experience with networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts
• Experience with networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances
• Experience with an assortment of back-up hardware including tape drives, USB drives and Disk-to-disk systems
• Experience with back-up software including Acronis, Datto, WSB, etc.
• Experience with RAID including various RAID controllers and general RAID knowledge • Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10
• Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
• Experience with virtualization platforms including VMware and Hyper-V 
• Assemble,image and configure workstations, laptops and serversaccording to client IT project specifications and details
• Perform remote and onsite troubleshooting of hardware, software and networking issues for various clients 
• Ability to multi-task is essential in a team environment
• Ability to work under tight deadlines while managing multiple clients
• Ability to conduct research into a wide range oftech support issues while assisting other technical support team members
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and retain information quickly in a fast paced environment
• Excellent customer service orientationas this is a customer-facing role
• Excellent verbal and written communication and interpersonal skills
• Proven technical, analytical and problem-solving tech support skills
• Highly self-motivated and directed with a passion for technology and I.T.
• Post-secondary education in Computer Science / Information Technology
• Certifications in Microsoft, Cisco and CompTIA would be considered a big asset
• Any certifications in Cisco, Microsoft and CompTIA would be a big asset 


In Office Requirement:
Monday to Friday @ 8.30am to 4.30pm

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