Senior Product Manager

Toronto, Ontario, Canada  - Permanent

Job Description

Our client, an advanced R&D division of a global fintech firm, has recently launched an ML-powered fraud risk management (FRM) platform designed for fintechs, banks and eCommerce marketplaces with high transaction volumes. This product was developed from scratch at its innovation lab due to existing fraud management systems not being fast enough or robust enough to handle the hundreds of millions of decisions required each day by the parent company.

Our client is looking for a passionate and expert Product Manager to develop capabilities for a highly scalable Fraud and Risk Management (FRM) platform. If you’re interested in the payments space and have an understanding of, or are curious about, fraud prevention, this might be for you.

The candidate will have experience in talking to customers, collaborating with design on research, capturing the learnings in requirements in robust lightweight docs, and working with dev teams to build out a stable, operationally lightweight solution at speed. Their belief is that building quickly in short cycles makes a better product. They're looking for someone who can distill the real customer needs, understand the need to move fast and deliver to the end customer, collect feedback and refine in a tight cycle. If you think that enterprise software needs to be better and you’ve got ideas on how to make it effective, more usable, and cheaper to operate, they would love to connect with you & hear your ideas!
 

Responsibilities:

• Develop a deep understanding of our target market by having empathy for the user, approaching with curiosity, and talking to current and future customers
• Lead product decisions for the customer experience for onboarding and authoring of fraud prevention rules and processes
• Interview customers with the design & research team, translate customer needs into business requirements and work within technology constraints to build a generalized solution that can be used across multiple customers
• Iterate rapidly on a usable prototype to get customer feedback and focus on getting the right fit before investing more in a larger solution
• Focus on how well customers are able to use the current feature(s) and work with them on enhancing current features and migrating to the new capabilities
• Collaborate with PMs, engineers, customer support, sales, and marketing to ensure a smooth process from specification to launch
• Communicate release notes, milestones, upcoming fixes, features, and overall roadmap to ensure customer success

 

 

Must Have Skills:

• A minimum of 3-5 years of experience on large-scale platforms or products
• Interest and experience (ideal) in dealing with fraud
• Deep understanding of runtime complexities of large-scale systems, their operational posture, and how a customer experiences and navigates them
• Strong experience working closely with customers to help them succeed with platform products. Listening to customers, understanding their needs, and converting them into well-written requirements enable the engineers to execute
• Ability to navigate time frames and prioritize immediate vs. future needs and skillfully manage a roadmap to serve the most customers
• Plan releases and communications, ensure complete documentation, support marketing teams and other GTM activity
• Exceptional verbal and written communication skills, with the ability to collaborate with design and dev teams, able to create buy-in for product decisions with internal and external stakeholders
• In-depth knowledge of agile processes and principles, running a clear and effective process while being unafraid to adapt as needed.
• Excellent time management skills, with the ability to work on multiple projects simultaneously. Self-motivated individual with acute attention to detail
• Bachelor’s degree (or higher) in computer science, engineering, business management, or a related field

 

Special Perks:

• Flexibility to WFH
• 4th time certified company as a "Great Place to Work"
• We ensure flexible hours outside of our core working hours
• Enrolment in the Group Health Benefits plan right from day 1, no waiting period
• Team building events
• Fuel for the day: Weekly delivery of groceries, and all types of snacks
• Daily fun in the office with competitive games of Ping Pong, Pool, multiple board games, and video games