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Product Support Manager

Remote, Ontario

Great work needs great people.  Our client is an award-winning team of designers, engineers, and product innovators. They like to play in the dark and aren’t afraid of the unknown, especially when it comes to building new products and businesses!

In addition to their own products, they also work with global brands to help build net-new digital products using the same methodology. They’ve built class-leading products with major brands across sports, automotive, healthcare, fitness, insurance, media, and games.

Their headquarters are in Irvine, CA but they also have a vibrant center of operations in Toronto, ON. 


  • Work with cross-functional teams, especially product managers, to standardize processes and methodologies, build bridges between product development and business operations, and automate processes
  • Create and update materials and documentation, including training and implementation documents
  • Communicate with clients and customers to provide insights to the product team as well as other internal and external stakeholders
  • Bachelor's degree in Business Administration or a related field
  • 2+ years in operations, support, product, customer success, or related fields
  • Proven experience automating and establishing processes and operations
  • Experience contributing to the design, development, or management of software applications
  • Strong problem solving and decision making skills
  • Effective communication skills, both written and verbal
  • Excellent presentation skills with the ability to drive consensus and build strong client relationships
  • A flexible, driven, highly-organized and self-starter personality
  • Ability to excel in a fast-paced, collaborative and constantly changing workplace
  • Solid understanding of Design Thinking and Lean Startup methodologies

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