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Manager, DataOps

Remote, Canada · Computer/Software
Job Summary

The Manager, Data Operations is primarily responsible for guiding the data team in the management of our data resources and continuous enhancement of our processes and practices. The Manager, Data oversees the evaluation of upcoming work, assessing scope and feasibility of projects, and ensuring that the team is working to complete all projects in a timely fashion. The Manager, Data is ultimately responsible for ensuring the uptime of our applications and data infrastructure in production as well as driving workload optimizations through the department. The Manager, Data will work with the Director of Technology Operations to determine priorities and define plans to achieve departmental and company goals.
All activities must follow Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.

Essential Functions

    • Manage a large-scale production environment with multiple workloads at varying cloud maturity levels
    • Manage and mentor Data engineers
    • Guide and direct data and data infrastructure projects
    • Drive and implement improvements throughout the team
    • Ensure compliance with relevant industry standards such as SOC 2 and HIPAA
    • Partner with development teams to ensure we are delivering scalable, reliable and secure solutions
    • Communicate with all levels of the organization, often balancing competing priorities
    • Develop plans to achieve company and departmental goals
    • Drive incident response and manage 24/7 on-call rotation
    • Estimate effort and timeline on projects as designed
    • Architect and design solutions to complex systems
    • Evaluate advanced issues for customer-impacting issue resolution

Minimum Requirements

    • 2+ years of experience as a people manager
    • 7-10 years of industry experience, with at least 5 in production data experience
    • 2+ years of experience with the Microsoft tech stack (Azure, .Net, IIS, SQL Server, etc.)
    • Demonstrated success managing teams in a fast-growing environment
    • Ability to collaborate well with diverse partners, influence without direct authority, and build strong relationships across teams
    • Experience with Scrum or Kanban practices
    • Experience managing a 24/7 on-call rotation in a SaaS-based environment
    • Ability to deep dive into technical challenges, architect solutions and get hands-on
    • A passion for operational excellence, and the ability proactively identify and resolve issues

Preferred Qualifications

    • An affinity towards working in environments with tremendous growth, and have been through the journey before
    • Proven track record of identifying scaling issues and operational risks before they become a problem
    • Experience working with a multitude of data technologies

Working Environment/Physical Demands

    • Working Environment:
    • Fully Remote
    • Long-distance or air travel as needed – not to exceed 10% travel.
    • Physical Demands:
    • Activities require a significant amount of work in front of a computer monitor

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