You will be responsible for implementing Salesforce solutions, which will include understanding business

requirements, configuring Salesforce solutions (Sales Cloud, Service Cloud, Communities etc.), creating

reports and dashboards, training customers and assisting with data management needs. You are

outgoing, friendly, confident, and inquisitive and you are naturally adept at translating complex ideas

into simpler, digestible terms.


 

Requirements

Qualifications

The following qualifications are required for the role:

 University degree is required. Ideally candidates will have majored in business technology

management, commerce or business administration.

 3-5+ years of general business experience, with a preference to having worked directly with or

administering a CRM or ERP application.

 Salesforce.com Certifications (In addition to Salesforce Admin, should have at least two or more

of the following certifications: Sales Cloud, Service Cloud, Community Cloud, Data Architecture

and Management Designer, Sharing and Visibility Designer, Platform Developer I)

 Proven technical acumen to translate business requirements into functional design.

 Listening skills to fully understand customer requirements and pain points.

 Proven presentation and communication skills and a comfort in dealing with executives.

 Strong analytical and time management skills.

 A genuine desire to do what it takes to ensure high customer satisfaction.

 An understanding of B2B sales and marketing practices and related KPIs

 Experience with the development lifecycle (business process design, documentation, QA, testing

strategy and execution, troubleshooting analysis)

 Proven advanced Microsoft Excel skills (formulas, data cleansing and data manipulation)

 Valid driver’s license



Additional, Desirable Attributes

The following skills and attributes are desirable but not required:

 Basic experience working with programing languages, data bases or web design.

 Experience with one or more CRM software products (Salesforce.com, Siebel, PeopleSoft, MS

Dynamics, NetSuite, etc.)

 Work experience with a professional consulting organization