Our client is a global leader in professional services. In the role of EA & RPA Lead you will lead the end-to-end delivery of analytics services, ensuring efficient execution of operational projects and change requests within agreed timelines.
Responsibilities:
Lead the end-to-end delivery of analytics services, ensuring efficient execution of operational projects and change requests within agreed timelines.
Work closely with the Service Director to optimize resource allocation, aligning with client demands and project requirements. Regularly monitor resource utilization to identify and address any bottlenecks or deficiencies.
Maintain regular engagement with clients to gather feedback, address concerns, and ensure our service delivery aligns with their requirements.
Strategize with the Service Director to develop and implement initiatives aimed at providing top-quality analytics services to clients, aligning with the objectives and priorities of the RPA & EA CoE.
Develop service offerings, delivery methodologies, and comprehensive plans to efficiently meet client requirements.
Cultivate a team culture that promotes collaboration, inclusivity, innovation, and knowledge sharing.
Implement and enforce robust quality assurance processes, standards, and governance frameworks to ensure the accuracy, reliability, and security of our analytics services.
Identify and mitigate risks associated with service delivery, including technical risks, resource constraints, and client dependencies.
Monitor service delivery performance against key performance indicators (KPIs) and service level agreements (SLAs) to ensure optimal service quality.
Collaborate with the visualization team to generate regular reports and dashboards to communicate operations performance metrics, trends, and insights to stakeholders.
Proactively identify and implement opportunities for innovation, automation, and efficiency improvements to enhance service quality and client satisfaction.
Requirements
Require 5+ years of experience in Enterprise Analytics and 3+ years of experience in RPA.
Have excellent problem solving and analytical skills necessary to support large scale IT systems and networks.
Experience developing RPA and Enterprise Analytics service offerings, delivery methodologies, and comprehensive plans to efficiently meet client requirements.
Experience with Azure, Databricks, and Synapse
Good communication and organization skills – able to explain technical issues in a clear and concise manner.
Team player & collaborates well in cross-functional teams.
Knowledge of Software Development a plus.
Experience with either Blue Prism or UI Path
The following Blue Prism certifications, while not required, would be of added benefit, Blue Prism Foundation Training, Blue Prism Installation Engineer Certification, Blue Prism Technical Architect Certification