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IT Support Supervisor

North York, ON

Our client, a local trade union, is actively looking for a IT Support Supervisor.

Responsibilities:

  • Troubleshooting skills - you will be responsible for both software and hardware (some of which include Lenovo, HP Laptops, Surface Pro, Surface laptops)
  • Strong Service oriented attitude - in this role you will meet the support needs of approx. 200 people who work in various roles such as Executive, Legal, Accounting and Admin.
  • Strong team leadership skills - This role will require you to manage user IT requests and oversee a three person team in carrying out those requests
  • Offer technical support/expertise, to resolve support tickets for end users
  • Maintaining accurate records, and keep timesheets up to date

 

Qualifications:

  • Strong knowledge of Microsoft Windows 10 and 11, iOS mobile devices, Microsoft Office suite, and VPN technologies
  • Strong time management skills and ability to delegate work to others. The ideal candidate will be team focused and goal oriented
  • Strong attention to detail
  • Excellent communication and listening skills, with keen customer service skills
  • You possess a personal vehicle, and a valid driver's license

 

Nice to Have:

 

  • Experience with Microsoft Exchange and Exchange 365; Windows Server 2016/2019 administration; VMWare; Active Directory and Azure AD
  • Experience managing data back up and restore technology

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